Terms & Conditions
Here Come the boring bits.....(but still important)
Below you’ll find answers to some of the most common questions I’ve gotten from pet owners and previous clients. Whether you’re wondering what a typical day for your pet is while you’re away, or you’re curious whether your pet will be exposed to other animals, I’m happy to address any questions and concerns you may have.
Perfect Petz & Polish Terms
This is the boring bit.....
I require 48 hours and 24 hours notice if you wish to cancel any of my services following a booking, whether ‘one-off’ or repeat.
If notice is shorter than 24 hours I would request full payment and 48 hours I would request half of the payment.
In any event, please give me 2 weeks notice if you have any holidays booked or if for any other reason you will not require my services, this allows me to take bookings from other clients. If any shorter time is given I do ask for 50 per cent of time booked
When you make a booking for pet/house sitting or pet feeding request your booking is not confirmed until I have received the agreed deposit. The deposit is non-refundable unless I receive one month’s notice of cancellation to allow for other bookings. The remaining balance is to be paid in full on the first day of the sit or feed.
For pet feeding/ dog walking/ puppy visits and house sitting, I will not be liable for any damage to your property that your pet causes when in my care/or if any household items stop working e.g (boilers, leakages, drains blocked).
I am happy to let dogs off the lead, if requested to do so by the owner in writing, but I will not be liable for any damage or injury caused by your dog or to other dogs.
For any new clients I offer a free meet and greet to discuss your requirements, but if any other meetings are requested there maybe a small fee.
Dog Walking over the weekend will be changed time and a half.
Bank Holiday's will be charged time and a half and double time on Christmas Day, Boxing Day, Easter Sunday and New Year's Day